Jesper Hertz, Danish Chief Representative of Nordea’s one-man band Marbella office, did not allow 2 long-standing customers of the bank enter the office and equally, refused to provide them with the complaints book, which is obligatory.
No sooner had he opened the door and saw the former Golf club friends than he was quick to give them the cold shoulder and ban them from accessing, what is -in short-, a public establishment. He then refused again to provide us with the complaints book on grounds that, being a Representation Office, they were not under such obligation and directed us to…Luxembourg. We obviously didn’t bother with the coffees.
Interestingly Nykredit Representation Office, just round the corner, did have the complaint book at the disposal of their cheated clients…
So the complainants had no option but to call the Local Police to report another token of Nordea’s legendary lack of compliance with Spanish laws.
Why do Nordea think they are above the law. Are they so big headed to think that they can minupilate not only their clients but the Spanish legal system as well. They need a good smacking to bring them into the 21st century. The contracts they impose on their clients, with little, if any explanation, are archaic and opaque to say the least. Every establishment where the public have access in Spain carry a complaints book, which is s requirement under the law, well that was my inpression. Nordea seem to think otherwise. I presume now that the authorities will investigate their actions and impose some sort of fine.